Refund policy

MotoClaw Return & Refund Policy

At MotoClaw, we take pride in providing high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase. By completing your order with us, you agree to the terms outlined below.

No Refunds Policy

All sales made through MotoClaw are final. We do not offer refunds, whether partial or full, for any reason, including but not limited to:

  • Change of mind

  • Incorrect product selection

  • Dissatisfaction with product appearance or performance

Exchanges & Replacements

While we do not issue refunds, we are committed to ensuring you receive products in proper condition. In the rare event that an item is delivered damaged, defective, or incorrect, we may offer:

  • A replacement of the same product, or

  • An exchange for another product of equal value (at our discretion).

To qualify for an exchange or replacement:

  1. You must contact us within [3 days]ย of receiving your order.

  2. The item must be unused, in original packaging, and accompanied by proof of purchase.

  3. Clear photo or video evidence of the defect/damage must be provided.

Non-Returnable Items

For hygiene, safety, and quality control reasons, the following items cannot be returned or exchanged under any circumstances:

  • Electrical components

  • Customized or special-order products

  • Clearance or sale items

Contact Us

For assistance with an order, exchanges, or product issues, please contact our customer support team at:
๐Ÿ“ง motoclaw.store@gmail.com
๐Ÿ“ž +61404912080